1. Cancelling a service
Customers can request cancellation of a hosting or related service through the available account or support channels. A cancellation request should be submitted before the next renewal date if you do not want a recurring service to renew.
2. Renewal charges
Recurring services may generate renewal invoices according to the billing cycle shown in the Client Area. Renewal pricing may differ from first-year pricing and is displayed on the applicable hosting plan where provided.
3. Refund requests
Refund requests are reviewed according to the service purchased, the billing status, the reason for the request and any third-party costs already incurred. Approval is not automatic unless a specific refund commitment is expressly shown during purchase.
4. Domain and third-party charges
Domain registrations, renewals, transfers and other third-party fees may become non-refundable once the third-party transaction has been submitted or completed. These charges are separate from hosting unless an order expressly states otherwise.
5. Migration, setup and completed work
Where a paid service includes completed setup, migration or other labor, the completed portion of that work may affect refund eligibility. Any applicable amount will be reviewed against the order and work already performed.
6. Suspended or abusive accounts
Refunds may be restricted where a service has been suspended or terminated for fraud, abuse, chargeback activity, unlawful use or a material violation of the Acceptable Use Policy, subject to applicable law.
7. Data before cancellation
Customers should download any files, email or other information they need before a service is terminated. After termination, data may no longer be available for recovery.
8. How to contact billing
For cancellation or refund questions, use the Client Area or contact billing@tancotechhosting.com. Include the account email, affected service and invoice number where available.